Social media becomes strong HR tool for SA recruiters
South Africa’s high unemployment rate, coupled with growing internet penetration and mobility, position social media as a powerful recruitment channel.
Leveraging omnichannel can dramatically improve debt collection, customer service
It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
Whether it's part of your marketing strategy or for financial institutions that rely on OTPs, SMS is here to stay, says Stefan van Jaarsveld, product manager for messaging at Cellfind.