Restoring trust in call centres
[Johannesburg, 3 April 2012] -
DMC Technology Services has concluded an agency agreement with Kombea Corporation, a Utah-based call centre solutions company, to distribute one of its groundbreaking flagship solutions, SecureCall, in southern Africa.SecureCall is an agent-assisted automation technology, one of a new breed of call centre technologies billed to improve compliance and streamline processes, meanwhile increasing productivity through increased call handle time.Kombea Corporation provides software for call centres, including software that protects consumers and reduces merchant charge-backs.
[Full Story.]
|
|
