|
Avaya
is a leading provider of communications systems and
software for enterprises, including businesses,
government agencies and other organizations. We offer
voice, converged voice and data, customer relationship
management, messaging, multi-service networking and
structured cabling products and services. Avaya is a
worldwide leader in sales of messaging and structured
cabling systems and a U.S. leader in sales of enterprise
voice communications and call center systems. Avaya's
broad customer base includes approximately 78% of the
Fortune 500 companies. In fiscal 1999, we had revenue of
approximately $8.3 billion and net income of
approximately $300 million.
At
Avaya, we support our customers with comprehensive
global service offerings, including remote diagnostics
testing of our advanced systems, installation of our
products, on-site repair and maintenance. We believe our
global service organization is an important
consideration for customers purchasing our systems and
software and is a source of significant revenue for us,
primarily from maintenance contracts. Avaya also offers
professional services for customer and enterprise
relationship management and value-added services for the
outsourcing of messaging and other portions of an
enterprise's communications system.
Avaya
intends to use our leadership positions in enterprise
communications systems and software, our broad portfolio
of products and services and strategic alliances with
other technology and consulting services leaders to
offer our customers comprehensive eBusiness
communications solutions. We define eBusiness as the
internal and external use of communications tools and
electronic networks to interact, collaborate and
transact business with an enterprise's customers,
suppliers, partners and employees. |
