Saving lives one call at a time
[Johannesburg, 24 November 2011] -
In August 2011, BitCo donated an entire call centre solution, with 24/7 support, to Childline Gauteng. This gesture, which was made with an earnest wish to assist the non-profit organisation, has already played a pivotal role in saving the life of a distressed teenage girl.On 4 November, BitCo received an e-mail from Annelie Keyter, head of the crisis line at Childline Gauteng. Keyter could not have been more eloquent, entitling the message: “A sad story with a happy ending.” The message informed BitCo that a young teenage girl phoned the crisis line and told the counsellor that she had bought a gun with the intention of committing suicide.The counsellor stayed on the line with the distressed girl while another counsellor phoned the FCS (family violence, child abuse and sexual assault) unit in Thembisa. The constable on duty who took the call was then able to immediately send a fellow constable to attend to the matter, while staying on the line. Without wasting a second, the FCS unit successfully made it to the house to intervene before any harm came to the girl and her brother. The girl will now receive counselling from the Childline Thembisa office.
[Full Story.]
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