The proverbial phrase "patience is a virtue" clearly doesn't apply to today's digital consumer. When you go online to make a purchase, stream a video, check a balance, look at investments – you can fill in the blank here – there's no time to wait. There is an ever increasing expectation of immediate service, answers and support. For a company, making sure that you can meet these expectations in a constantly changing and competitive online environment is always top of mind, says BMC Software.
There are many aspects that come into play in order to ensure the best customer experience. Using automation to speed delivery and reduce human error isn't a new concept, but one that has continued to garner the spotlight for some years now.
Take workload automation (WLA) – automating batch processes is essential for digital business to improve agility and make it easier for companies to innovate. Workload automation solutions come in many sizes and shapes, so it pays to take a critical look at the WLA solutions that can play to your advantage across the enterprise. Homegrown solutions or the multi-scheduler approach can make it difficult to create, maintain, and synchronise batch processing tasks. In addition, this approach often requires too much manual effort to manage, introducing unnecessary risk and performance problems which could result in less than satisfactory customer.[Full Story.]
Software / B P M and Workflow
9 capabilities your workload automation solution requires for competitive success
Last updated: 20 March 2017