BMC, a global leader in IT solutions for the digital enterprise, today announced that the Barry Callebaut Group, a leading manufacturer of high-quality chocolate and cocoa products, has turned to BMC's Remedyforce solution – built on the Salesforce platform – to drive efficiency, transparency, and reduce costs with a shared services IT model.
The Barry Callebaut Group is organised into geographic business units based in Europe, Africa, Asia/Pacific, and the Americas, with centralised corporate functions supporting those business units. To ensure the delivery of leading IT services around the globe, the company is embracing digital service management, standardising and centralising processes and technologies on BMC's Remedyforce solution to deliver comprehensive service management functionality via the cloud. The company established a European Shared Service Centre that uses Remedyforce not only to modernise resolution of IT incidents and requests, but also to deliver digitally enabled support for HR, finance, supply chain, and transport.
"Our company is intensely focused on outperforming the global chocolate market and has established an ambitious growth strategy based on four pillars: expansion, innovation, cost leadership, and sustainability," said Steven Vandamme, global chief information officer at the Barry Callebaut Group. "Our new service management model, centralised on BMC's cloud-based Remedyforce, is already driving efficiency and end-user adoption as well as reducing support costs across the shared business functions, helping us address the expansion, innovation, and cost leadership pillars of our growth strategy."[Full Story.]
Industry Solutions / Software
The Barry Callebaut Group sweetens service management and self service IT with BMC's cloud-based Remedyforce
Last updated: 16 February 2017