[Johannesburg, 4 March 2010] -
Even against the backdrop of global recession woes, cost and risk-based resistance to upgrading contact centre systems, and market saturation, the global inbound contact routing (ICR) market continues to grow, reporting a year-on-year growth of 5%.According to local Alcatel-Lucent premier partner Bytes Communication Systems: the local market has been no exception, and the company has over the last year evidenced growing demand for its mid-market contact centre and enterprise communication server solutions.“The steady growth in the market comes as a result of a better understanding of the importance and need for robust voice solutions within the business systems landscape,” says John Swanepoel, Customer Interaction Product Manager at Bytes Communication Systems. “To add impetus to this, our vendor partner Alcatel-Lucent was recently named by research company Frost & Sullivan as the 2009 leader for EMEA Inbound Contact Routing Systems Market Penetration.
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