[Pretoria, 20 July 2010] -
Computer Assisted Telephony Systems (CaTS), the telephony IT specialist, is expanding into the call centre industry, following the signing of a distribution deal with Portuguese-based Collab, one of the world's leading call centre specialist software providers.Collab's OneContact call centre solution is regarded as one of the leading call centre solutions in Europe. Johan Grobler, MD of CaTS, said he believes the OneConctact solution is “well suited to Africa”.“We derive 80% of our revenue from African states, like the DRC, Kenya, Lesotho and Tanzania, and we believe this call centre solution is ideal for these countries, including South Africa. One of the problems we have faced, as a call centre destination, is our high telecommunications costs. But the recently installed undersea Seacom cable, which links countries like Mozambique, Tanzania and Kenya – and dramatically cuts communications costs – is making SA a more viable call centre destination. This is one of the reasons we have diversified into the call centre market. But we will not just be focusing on SA, we will be leveraging off our growing client base in the rest of Africa.”
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