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IXOS delivers integrated document management for SAP Enterprise Portal


Johannesburg, 09 Jun 2003

IXOS Software, represented locally by Datacentrix, has announced applications that expand the capabilities of SAP Enterprise Portal by adding integration to IXOS document management. The result is an ability to dramatically accelerate business processes and enhance competitiveness. The long-standing partnership of the two software providers has again yielded great results.

"The close cooperation between the two companies enables IXOS to deliver valuable new solutions and services tailored to all SAP solutions," explains Rob Shaw, product marketing manager at Datacentrix.

IXOS provides "iViews" for SAP solutions, which are distinct areas within the graphical user interface (GUI) of SAP Enterprise Portal that offer a user direct access to special applications. For example, users can use an iView to access the IXOS-DocuLink Customer Folder.

This electronic customer folder provides a single, centralised view of all the data and documents related to a particular customer, regardless of which corporate application actually has the information. It even includes all correspondence received from the customer by mail, fax, or e-mail.

"If a customer calls, employees have instant access to all the information they need to give this person a prompt, accurate answer," says Shaw. The IXOS Alert Monitor offers an additional iView benefit: the employee sees at a glance which customers are behind in their payments, or which supplier did not deliver the goods on time for a certain production process. With just a few clicks, the staff member has all the information needed - for the entire value chain.

Through the integration of IXOS-eCONcert into SAP Enterprise Portal, even partner businesses such as logistic service providers can be integrated. Users can immediately trace the complete transaction from end to end in both internal and external systems, and quickly locate any potential sources of errors.

"Without IXOS, it would have required tedious searches to determine the cause of the problems. Numerous phone calls would have been necessary, both within the company and to its business partners, as well as countless e-mails and faxes, and it could have taken days to solve the problems.

"Thanks to IXOS, an employee needs only seconds to get a quick overview of the entire business process. This means that the quality of customer service is greatly improved, while at the same time the costs are significantly reduced," he concludes.

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Editorial contacts

Adriaan du Plessis
PR Connections
(011) 885-3141
datacentrix@pr.co.za
Monique Barker
Datacentrix Holdings
(012) 348 7555
mbarker@datacentrix.co.za