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Datacentrix launches IXOS Collaboration Edition to SA market


Johannesburg, 20 Oct 2003

IXOS SOFTWARE has unveiled the Collaboration Edition of its enterprise content management suite for SAP solutions. The upgraded solution, available locally through IXOS partner, Datacentrix, enables the integration of data from different content sources, allowing employees access to related information like contracts, orders, invoices and e-mail directly through the SAP software solution.

This right to use is regardless of which application generated the document.

"As a result, enterprises are able to eliminate silos of information, extend their investment in SAP solutions, improve customer service, enhance business processes, boost productivity and lower costs," says Rob Shaw, product marketing manager at Datacentrix.

"Business processes don`t stop at the borders of any single IT solution," Shaw adds. "With this enhanced version of IXOS`s software, they removed the barriers between SAP solutions and other applications, enabling customers to reinvent the way they share information across the enterprise. For companies that manage large amounts of data in different places, this integrated approach is the key to running an efficient, agile organisation in a cost-effective way."

The upgraded IXOS solutions include IXOS-eCONtext 5.5A for SAP solutions, IXOS-eCONtext 2.5A for the mySAP Customer Relationship Management (mySAP CRM) solution, IXOS-DocuLink 3.4A and the SAP integration certified IXOS-eCONserver 5.5A for SAP Data Archiving.

New features include a single point of access for related information where users can access multiple business documents from any process running on SAP solutions with a single SAP log-in. This immediate access is especially critical for customer-facing departments like call centres, where employees can use a consolidated view to take advantage of cross selling opportunities, quickly resolve issues and offer faster, more knowledgeable customer service.

The new solutions also provide dynamic document management. This means that IXOS not only supports static documents like invoices but also dynamic documents such as contracts and product descriptions.

An additional feature is efficient content capturing for mySAP Product Lifecycle Management (mySAP PLM). IXOS enables maintenance and construction departments to capture the initial document load into mySAP PLM, ensuring that these documents are automatically stored at the right place in the system.

mySAP PLM helps address how to capture the initial and historic paper document load during the launch of a mySAP PLM-based project. It enables collaborative engineering, custom product development and project, asset and quality management among multiple business partners.

"The IXOS Enterprise Content Management (ECM) philosophy maps closely to the SAP NetWeaver platform which aligns people, information and business processes across technologies," says Shaw. "This enhanced solution enables SAP customers to get more from their SAP solutions by opening the door to the right data and documents at the right time, all from a single point."

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Editorial contacts

Nicola Knight
PR Connections
(011) 885 3141
datacentrix@pr.co.za
Monique Oosthuizen
Datacentrix Holdings
(012) 348 7555
moostuizen@datacentrix.co.za