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Managing diversity in South African call centres
[Johannesburg, 15 August 2011] -
Diversity is a hot topic in any area of South African society. The call centre industry offers more employment and investment opportunities than almost any other, but is it properly exploiting the diversity of its talent pool?There is a new buzz phrase in the industry, 'socially responsible outsourcing', which advises that those who benefit from job creation in the business process outsourcing industry should be the individuals who need jobs most. But is this approach a shortcut to a fractured workforce, hidden costs in the form of poor agent efficiency, and ultimately, loss of business?
[Full Story.]
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Last updated : 15 August 2011 |
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