Softline Pastel improves customer service, increases productivity with Presence, INOVO
[Johannesburg, 5 March 2012] -
Softline Pastel, South Africa's leading developer of accounting, payroll, ERP and business software, has enhanced its contact centre platform by introducing the Presence Technology Solution, implemented by INOVO. This has achieved improved customer satisfaction, major cost optimisation and increased productivity.Softline Pastel was seeking a contact centre solution that would help it increase service quality and revenue, and boost staff satisfaction levels. To meet these goals, it required a single supplier suite to address multiple contact centre requirements throughout the business.Furthermore, Pastel required a solution that was cost-effective, and one that would allow non-IS/IT staff to address changes independently. Finally, an easy-to-use system was essential so that the staff could adapt quickly and use the system to its fullest potential.
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