What sets the giants apart?
[Johannesburg, 19 February 2010] -
There are a few companies in South Africa considered the elite of the business world. The top 100 JSE listed companies are the benchmark by which the rest of the business community measure their success. Many researchers have conducted studies with regards to the difference between those who make it to being listed as a top 100 company and those who don't. What do they do differently?In addition, many studies have been embarked on to determine the characteristics of world-class companies. But what exactly is a world-class company? Bosman (1998) defines a world-class company as being equivalent in every respect to the best in the world. This entails a holistic approach to productivity and quality improvement and a focus on the elimination of all forms of waste and non-value adding activities in the organisation. Bosman states that success is achieved through creating a habit of continual improvement based on the involvement of the total workforce.Some other criteria established as common denominators among those successful companies in business are the alignment of management objectives, managing for quality, good operational practices, staff empowerment and a strong customer focus.
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