Advanced online customer self-service solution available to SA market
[Johannesburg, 19 October 2011] -
Leading call centre and communications expert, Inter-Active Technologies, announced the launch of an innovative Web self-help solution in the South African market.The award-winning eGain SelfService application, distributed exclusively across the country by Inter-Active Technologies, boasts a strong reputation of being the world's most innovative and comprehensive self-service application for online sales and service.USA-based eGain has been recognised by industry analysts as “the WCS [Web Customer Service] vendor with the most complete offering on the market”, as it developed the world's first Web-based guided help application. eGain was also the first provider of lifelike virtual agent technology that presents a conversational interface, enabling customers to get help on Web sites by chatting with engaging and entertaining virtual agents or chatbots.
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