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Mitel receives Customer Interaction Solutions magazine's 2011 product of the year award
[Johannesburg, 2 May 2012] -
Mitel (Nasdaq: MITL), a leading provider of unified communications software solutions, announced today that TMC, a global, integrated media company, has named Mitel Contact Centre 6.0 as a Customer Interaction Solutions 2011 Product of the Year. Customer Interaction Solutions magazine is the leading publication covering CRM, call centres and teleservices since 1982.Based on Mitel's Freedom Architecture, Contact Centre 6.0 helps IT departments to reduce costs, while extending in-office functionality to users in any location with an Internet connection. Contact Centre 6.0 can also be integrated in a VMware View-based virtual environment, enabling contact centre managers to deploy both contact centre and communications applications as a single unified solution in a virtual desktop environment, saving significant capital costs and centralising management and control.“We're honoured to be recognised for this award. Our contact centre customers have consistently pushed for more flexibility in terms of managing their agents and integration capabilities with virtualised technologies of all kinds. With Contact Centre 6.0, they now have that flexibility,” said Andy Bull, managing director of Mitel SA.
[Full Story.]
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Last
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2 May 2012 |
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