Along with providing reputable customised access control and time and attendance (T&A) solutions, Powell Tronics believes that service delivery remains a primary focus of its offering. One of the foundations of this customer-centric philosophy is the company's employees. Ensuring that employees are equipped with the appropriate skills and that constant advancement is instilled in their work ethos, has resulted in the development of long-standing productive relationships with dealers and end users.
John Powell, CEO at Powell Tronics, says that when employing new staff members, careful consideration is given to the inherent skills and potential of each person. "Technology in the fields of biometric access control and T&A is constantly evolving so in order to remain ahead of the game, our employees need to be invested in not only refining their current skills, but furthermore in developing and honing new skills. Excellence and flexibility remain the hallmarks of our entire employee base."
Powell explains that while employees may initially be recruited to undertake a specific job function, this does not limit their growth potential into other skills sets within the company. He cites Frazer Matchett and Charles Madala, both of whom were employed as technical support engineers. "We identified their ability to interact with customers and as a result, both men have subsequently been trained to perform a technical sales function. Matchett is now a special projects sales manager and Madala is a sales consultant. Marrying their technical know-how with their personable natures has worked to the benefit of all stakeholders, including our dealers and customers."[Full Story.]
Business / H R and Payroll
Servicing customer and dealer needs with employee upskilling
Last updated: 27 March 2017
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