In modern day society, communication in the business sector has dramatically increased and changed over the past few years with the likes of Skype, e-mail, and even the most recent introduction, instant messaging such as BlackBerry Messenger and WhatsApp. The only form of communication that has stood the test of time has been the “good old-fashioned” telephone call.

The telephone has been one of the greatest, and arguably the worst, inventions we have seen to date. From creating everlasting relationships to destroying what could have been. The reason the telephone has become such a powerful component is purely based on how it is and should be used. By saying this, it all filters into one definitive action, telephone etiquette.

Says Blaine Sinclair – Recruitment Consultant at RecruitFIN: “Telephone etiquette to a business person, is the same as your parents telling you that you should go clean your room. Not something you necessarily want to do, but merely something that should be done in order to maintain respectability.”