Roan won't drop the call
[Johannesburg, 14 December 2011] -
As more companies recognise the importance of efficient call centres, particularly those which handle maintenance contracts, increasing emphasis is being placed on management tools to optimise these processes. CallWorks is a comprehensive tool for managing, tracking and analysing calls.The program is the brainchild of Roan Systems, a local IT specialist which has become known for its strong IT service centre. “We designed CallWorks as a call logging system,” says Rodney Bartman, CEO of Roan Systems.“With a core area of our business focused on our call centre, we'd tried every other product available and spent a fortune before deciding to design our own system. Now we can track every stage of a call, including response times, call times and progress of spares orders. We're also able to offer clients a report function, whereby they can view the status of any open call with our company.”
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