XON has launched its hi-tech network operation centre, the nucleus of its service offering through which the company provides a range of customised value-added managed networking, security services and beta testing environments to South Africa's top service providers.
The networking centre will service customers, irrespective of their geographic location, allows for a complete overview of the clients' technology infrastructure, project and account details, and various other aspects of the account, and displays, monitors and supports them through a manned team on a permanent basis.
Anthony Laing, head of service provider networking at XON, says: “This is the culmination of XON's efforts to pool our resources, hone in on networking skills sets and streamline our services. The XON network operations centre now enables clients both large and small to immediately plug into the networking centre with minimal infrastructure changes, minimal risk, and still drive compliance.”
The centre employs the latest networking tools and best-practice methodologies that are customised by highly skilled professionals with strong technical capabilities to suit clients' needs.
“With the new centre we are proactively monitoring the network. We are in a position to assist with any aspect of network infrastructure management, maintenance and support. From a cost saving point of view, this set-up is a valuable investment that we make for our clients,” says Laing.
XON's testing laboratory is open to customers to beta test their new networking environments before they go live, a value-add facility that traditionally would cost companies millions of rand to set up and maintain.
The centre allows XON's customers to focus on their core business without having to source and employ scarce networking skills, traditionally an area where the local market falls short.
XON's data centre provides clients with high-performance redundant dual networks, remote administration and proactive management services, as well as assisting in managing its customers' suppliers, knowing that network support is always available.
“Network managers are assigned to manage the daily operations based on solid service level agreements, which includes 24-hour support and the highest level of physical and digital security,” Laing says.
XON will continue to grow its support team into a hub of specialist networking skills to have a pool of specialised resources for each aspect of the network value chain.
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XON
XON, established in 1996, designs, builds, operates, and manages information and communication technology (ICT) solutions created specifically for customers.
It is a level 3 Empowerdex-certified BBEEE black-empowered business that embraces social responsibility and upliftment. Kapela Holdings, a BEE investment business, owns a 40% stake in XON.
XON operates retail, networking & security, infrastructure, electrical, power generation, alternative energy and maintenance as well as consulting and outsource services in the parent company and through wholly-owned subsidiaries.
XON is a Juniper Elite Enterprise Partner and also partners with some of the world's most prominent software and hardware OEM's like Symantec, ADVA, Allot, Samsung, Microsoft, HP and IBM to deliver customised solutions that give customers a leading edge through technology.
XON maintains its head office in Johannesburg, with regional head offices in Durban and Cape Town and branches in Namibia and Kenya. XON has sales and support offices in every province of South Africa and maintain a presence through partnerships in over 15 countries in sub-Saharan Africa.
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