Local company SA IntoWeb has made a real impression internationally with the sale of its Virtual Expert GroupWise training program to the developer of the software, Novell International, itself.
The purchase of Virtual Expert by Novell comes after the company saw the product in action and believed that the solution would cater towards the training of its own people on the GroupWise platform, better than any existing programs in the market.
Trish Barwick, Marketing and Channel Manager at Novell SA, says: "IntoWeb has created a solution here which not only outstrips its competitors but is a true testimony to the quality of the work generated here in SA. With our parent company`s endorsement as well as the local office`s use of the computer- based training environment we can honestly say that IntoWeb have a fantastic understanding of the intricacies of the GroupWise system."
The training program is a 100% Web-based, intranet-driven virtual Help-desk which starts right at entry-level training, moving right through to one which caters for a more technically proficient user. The direct benefits of this include the learner`s ability to gather information at their own pace, it cuts out the need for lecture-based training and keeps people rooted to their desks.
According to Geoff Crewe-Brown, sales director at IntoWeb: "We are over the moon at the decision of Novell international to purchase our GroupWise training system. What this does for us is place a rubber stamp of endorsement on what we are doing and in many ways proves to our existing clients that their initial purchase decision was a good one."
The company offers the program in a number of South African languages and it also exploits three different delivery mechanisms through its application, namely: hear, see and read. Learners are still expected to take examinations on the product to test their competency levels, information which if used correctly can be fed directly back into the human resources department as part of a employee`s performance management system or KPA.
Crewe-Brown adds that the product requires little user intervention as it has proved itself as very stable. But should a client require that additional support, it is provided on a 24X7 basis both telephonically and on-site should the need arise.
"The benefits for a company using Virtual Expert includes: less support pressure on the IT department, a better understanding of systems by new staff members and less loss in productivity, less reliance on individuals with the end result being a workforce which is instantly more productive, better informed and with a higher level of competency," ends Crewe-Brown.
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