Johannesburg, 01 Feb 2008
Getting more out of Microsoft CRM 3.0 typically involves custom programming to meet the needs of individual clients.
However, with the introduction of a range of pre-designed and programmed extensions, Rezonance gives solution providers the ability to quickly customise Microsoft CRM 3.0 to meet a range of common customer requirements.
The result: a rapid deployment of solution that satisfies the customer.
Recently launched in Australia, New Zealand
According to Robert Mclean, technical specialist for Rezonance, the solution is a set of products that addresses frequently-requested additional capabilities from Microsoft CRM. "These requests include the ability to produce supporting documentation for regulatory requirements such as Sarbanes-Oxley or Basel compliance, auditing capabilities and others," he says.
In deploying Microsoft CRM solutions for customers, Rezonance soon realised that many of these requests were similar, even from customers operating in different vertical markets.
"In the past, these companies would have to develop additional functionality from scratch. What Rezonance does is to introduce a re-usable system that can be quickly and easily configured by the users of the CRM solution to meet their particular information needs."
The extensions are available in bundles, which provide common additional functionality grouped according to function; for example, the System Bundle delivers Relationship Explorer, Alerting, E-mail Link and Console among other features, while the Sales Bundle provides Influence Manager, Forecast Manager and E-mail Campaign Scheduler functions.
Maclean explains that the company has built a complete management system into Microsoft CRM. "This allows the user to adjust various settings, pick out the information required and choose how to display it. Rezonance delivers a high level of customisability of the information presented to the user."
He adds that as a service-oriented solution, Rezonance also improves performance as it does not consume additional bandwidth; it is also fully secured to protect potentially sensitive information.
"A range of integrators are also available, which provide the ability to rapidly integrate Microsoft CRM with other elements of the enterprise architecture," Maclean adds.
Rezonance System Bundle Plus includes:
* Relationship Explorer
* Alerting
* E-mail Link
* Console
* Multi-Field Search
* Summary
* Data Quality Centre
* Rezonance Auditing
Rezonance Service Bundle Plus includes:
* Email to Case
* My Dashboard
* Subject Manager
* Customer Self Service Portal
Rezonance Sales Bundle Plus includes:
* Influence Manager
* Forecast Manager
* E-mail to Lead
* E-mail Campaign Scheduler
* Partner Self Service Portal
Rezonance Integrators include:
* System Management Server Integrator
* Microsoft Operations Manager Integrator
* Speech Server Integrator
* Office Communications Server
For more information on our solutions or on becoming a partner, please contact Robert Maclean: +27 875 3014 or mobile +27 73 142 5422, e-mail robert@rezonance.co.za. www.rezonance.co.za