The CRM Team sees enterprise resource planning as a natural extension of its existing service offerings, allowing the company to deliver greater value and versatility to its clients.
Understanding the customer’s perspective and showing empathy can significantly enrich CX for the business, says Tshidi Machaba, Group Head of Sales at inq.
SA e-tailers furious as rivals Shein, Temu ‘eat their lunch’
Local online shopping retailers are enraged over multinational e-commerce disruptors Shein and Temu, accusing them of anti-competitive practices, which they both deny.
AI-powered search is not just about responding to user queries but understanding and anticipating the user's needs, says Algolia's Valerie Waterschoot.
Zoom Fibre’s community-centric approach to technological advancement
Zoom Fibre's approach highlights a shift in corporate responsibility – from focusing solely on consumer needs to actively participating in community development.