The agency believes a single and logical version of the truth will enhance operational efficiency and improve customer experience.
Number portability is becoming a genuine business advantage, says Evan Damon, wholesale channel manager at Wanatel.
AfriGIS ensures that parcels reach the right location the first time, eliminates costly return trips, and secures operational efficiency.
ITWeb, in partnership with Incasu, conducted a survey on AI adoption in South African business.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Durban becomes SA’s second-largest global business services hub by headcount, employing 25% to 30% of the workforce.
ITWeb CX Summit Executive Dinner
Hundreds of people and businesses meet City of Johannesburg units to have billing issues resolved.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
All companies must have a clear, consistent view on risk and risk appetite, with an integrated identity and access management strategy.
Leveraging digital technologies will be key to reducing Eskom’s operational costs and enhancing the overall customer experience, says Mteto Nyati.
RSAWEB has earned a Google rating of 4.7 out of five from more than 22 000 independent reviews.
The cyber security firm appoints Graham Douglas to lead the company’s global customer and revenue operations.
Vodacom’s RED Core contracts are easier to understand and are more affordable, the company says.