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Taking your customer experience to new heights

Understanding the customer’s perspective and showing empathy can significantly enrich CX for the business, says Tshidi Machaba, Group Head of Sales at inq.

inq.

5:20

Amazon.co.za7 May

Eagerly-awaited Amazon officially opens shop in SA

The US-based e-commerce giant has officially gone live with its much-anticipated online marketplace in South Africa.

Admire Moyo

5:00

IOCO6 May

How’s your data health?

Pretty bad, if you’re honest. Here’s why and how it needs to be fixed to realise the benefits of the data revolution.

Louis De Gouveia

6:30

Cellfind3 May

Your guide to customer engagement in 2024: From banking to online ticketing industries

Utilising tools like the WhatsApp Business API from Cellfind can positively impact how businesses interact with their customers.

Cellfind

7:20

Ecommerce Forum South Africa26 Apr

SA e-tailers furious as rivals Shein, Temu ‘eat their lunch’

Local online shopping retailers are enraged over multinational e-commerce disruptors Shein and Temu, accusing them of anti-competitive practices, which they both deny.

Sibahle Malinga

2:00

DVT26 Apr

How AI search can boost e-commerce sales

AI-powered search is not just about responding to user queries but understanding and anticipating the user's needs, says Algolia's Valerie Waterschoot.

DVT

2:50

Zoom Fibre26 Apr

Zoom Fibre’s community-centric approach to technological advancement

Zoom Fibre's approach highlights a shift in corporate responsibility – from focusing solely on consumer needs to actively participating in community development.

Zoom Fibre

5:10

FNB app25 Apr

FNB app glitch exposed data of 88 home loan applicants

While the probe is still ongoing, the Information Regulator’s pre-investigation of the issue finds the app inadvertently exposed personal information.

Admire Moyo

2:10

Fibre network operators25 Apr

Confidence in SA’s fibre network operators drops

The Internet Service Providers’ Association’s Fibre Network Operator Perception Survey reveals slipping confidence in local players.

Admire Moyo

3:40

Public Sector ICT Forum24 Apr

Calls for single network to boost healthcare connectivity

Connectivity must take priority as SA moves to establish a universal health scheme, says Council of Medical Schemes group CIO Dr Denisha Jairam-Owthar.

Simnikiwe Mzekandaba