In the employee experience economy, effectively managing your workforce is more critical to success than ever.
The company has implemented its enterprise-grade queue management and payment platform across five Driver Licensing and Testing Centres in Gauteng.
The Smartz Solutions platform, which integrates digital and voice channels, AI-driven features and advanced analytics, is being deployed within Merchants’ ecosystem.
Quality datasets are crucial for AI training, but the need to protect real-world data can slow development and implementation.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In the recently published 'Market Guide for Banking Payment Hub Platforms', Gartner included Sybrin for its Payments and Clearing product set.
SKUBU aims to reduce single-use plastic waste and provide cost savings of up to 60%.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The local fintech firm behind the SARS eFiling platform sees growth opportunities in the Southern African Development Community.
Splynx 5.1 introduces Linked Accounts, allowing ISPs to consolidate multiple sub-accounts under a single primary account.
Customers want fast, personalised, always-on service – and they expect it across every touch-point, says 1Stream.
Amid declining revenues and subscribers, the deal brings scale, tech synergies and long-term sustainability, says CFO Tim Jacobs.
With a smarter user interface and enhanced analytics, CallCabinet puts clarity and control in the hands of its clients.