While technology can optimise processes and increase productivity, it lacks the innate creativity and empathy that define human interactions, says Joe Newbert, founder of the Business Change Academy.
Understanding the customer’s perspective and showing empathy can significantly enrich CX for the business, says Tshidi Machaba, Group Head of Sales at inq.
Mastering financial agility: The power of predictive planning
Predictive planning represents a paradigm shift from traditional reactive planning approaches to a proactive, data-driven planning methodologies, says Ignatius Richards, business unit manager at Decision Inc. SA.