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Who's got the best mobile banking app in South Africa?

By Liron Segev
Johannesburg, 15 Apr 2013

Mobile banking applications have seen phenomenal growth and acceptance by customers in South Africa. So which bank has the best one? I set out to find out by comparing the features of the various app.

I grouped the features into sections and gave each one a score. 1 point for every feature they have, 0 if they don't have that feature. I then totalled it up to get an overall score.

Banking ServicesNedbankFNBRMBStd BankABSA
View account balances and transaction history11111
Once off payments111-1
Payments to your recipients11111
Future-dated transaction1----
Recurring transactions1----
Add beneficiaries111-1
Update, view and delete beneficiary details111-1
Transfers11111
Show account info in a graph---11
Net balance of all accounts---1-
Stop payment-11--
Multiple transactions1----
E-bills1----
SMS notification per login1---1
Multi-user access----1
Add beneficiary's picture----1
Add favorite transactions----1
Section Score1177511



Purchase Additional ServicesNedbankFNBRMBStd BankABSA
Buy prepaid airtime (Vodacom, MTN, Cell C, 8.ta, Virgin Mobile)11111
Buy prepaid data and SMS11---
Buy prepaid electricity-111-
Buy Lotto-----
Section Score23221



WalletsNedbankFNBRMBStd BankABSA
Proximity payments-11--
Money send:
Nedbank - mPesa
Standard bank - wallet
FNB - wallet
11111
Allows other banks' customers access-11--
Section Score13311



Lead formsNedbankFNBRMBStd BankABSA
Leads to open account1111-
Section Score11110



LocatorNedbankFNBRMBStd BankABSA
Locate your nearest branch or ATM11111
Get directions to branch and ATM locations from where you are1--11
Section Score21122



Forex NedbankFNBRMBStd BankABSA
Forex rates table11111
Section Score11111



CalculatorsNedbankFNBRMBStd BankABSA
Home loan1--11
Vehicle finance 1--11
Prersonal loan1--1-
Forex calc1----
Goal save----1
Investment----1
Section ScoreY0034



Share tradingNedbankFNBRMBStd BankABSA
Viewing share portfolio; Placing trades; Cancelling trades; Viewing order book; Change password1----
Section Score10000



ContactsNedbankFNBRMBStd BankABSA
Branch contact numbers 111--
Make FREE calls to call centres-11--
List of important contact details11111
Section Score23311



Corporate BankingNedbankFNBRMBStd BankABSA
View balances / statements; Authorise payments; Authorise e-bill payments; Authorise transfers; Authorise collections; Authorise beneficiaries; Authorise users; Change password1----
Section Score10000



Other ServicesNedbankFNBRMBStd BankABSA
Secure message to bank-11--
View videos in app1---1
Banners inside the app----1
Change to different language options in the app----1
Section Score11103



PlatformsNedbankFNBRMBStd BankABSA
Android11111
iOS11111
BlackBerry1111-
BlackBerry 101111-
Nokia-1---
Windows Phone---1-
Feature Phone1----
Section Score55Y52



Disclaimer: This is not an indication of which app performs best. This chart is based on my research and experience and of features and is just an indication.

When I total up all the section scores, Nedbank comes out tops with 32, followed by ABSA with 26, followed by FNB with 25, followed by RMB with 23, followed by Standard Bank with 21.

TOTAL SCORESNedbankFNBRMBStd BankABSA
3225232126



The apps are available here:

Nedbank - http://www.nedbank.co.za/website/content/nedbank_app/index_app.asp
FNB - https://www.fnb.co.za/fnbapp/
RMB - https://www.rmbprivatebank.com/rmbpbapp/
Standard Bank - http://www.standardbank.co.za/portal/site/standardbank
ABSA - http://absa.co.za/Absacoza/Offers/Featured-Solutions/App-from-Absa

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