Subscribe
  • Home
  • /
  • CX
  • /
  • Bytes MS signs deal with express courier

Bytes MS signs deal with express courier

Staff Writer
By Staff Writer, ITWeb
Johannesburg, 24 Jul 2018
Chad Baker, MD of Bytes Managed Solutions.
Chad Baker, MD of Bytes Managed Solutions.

Bytes Managed Solutions (MS) has signed a joint venture with express courier company Microvulintuthuko (MicroVBE), to improve customer service through the fast delivery of spares to its network of field service technicians who manage and support customer devices.

Bytes MS is a wholly-owned subsidiary of JSE-listed technology company Altron.

By working closely with MicroVBE, Bytes MS plans to transform customer service for its customer base by offering on-site delivery capabilities.

"Although we have intelligent systems to track spares and our technicians in the field, there are times when the technician may not have a particular spare," says Chad Baker, MD of Bytes MS.

"This is where our express courier service comes into play to ensure the customer is not inconvenienced. This investment forms part of our commitment to delivering exceptional service to all our customers, as well as supporting local industry and economic development.

"With this partnership, technicians are no longer required to travel from site to the warehouse and back when they don't have the required spares. Now, dedicated motorcycle delivery teams are on site at our Selby warehouse, ready to deliver the spares when the technician calls in and requisitions the parts."

The partnership will see two drivers permanently based at the Bytes MS warehouse in Selby to eliminate delays and improve speed to delivery, says Bytes MS.

A live track and trace solution for immediate serial number tracking, a tracking device provided by sister company Netstar, plus goods in transit insurance, will ensure ongoing security and live route tracking, it says.

Share