Customer interaction specialist Inter-Active Technologies to sponsor exclusive BPS&O research event in September
Knowledge Executive, a leading market research organisation focusing on the marketing, social, business process services and outsourcing (BPS&O) sectors, is pleased to announce the hosting of its C-level event between 4 and 5 September 2013, in Johannesburg, South Africa.
Approximately 120 local and international knowledge leaders are expected to gather at the exclusive Emoyeni Conference Centre & Estate, in Parktown, to attend the event, which is being sponsored by Inter-Active Technologies.
Brendan van Staaden, CEO of Inter-Active Technologies, sees the sponsorship of this event as a reflection of Inter-Active Technologies' commitment to the customer service industry. "We are pleased to be able to sponsor a platform where like-minded leaders and professionals are able to share thoughts and strategies in an industry where our aim is to serve the interests of our customers," says Van Staaden.
According to Mark Angus, CEO of Knowledge Executive, the event will be utilised to discover the opinions, predictions and forecasts of C-level executives within the areas of human capital, skills development, training, telecoms, technology, outsourcing and offshoring.
"The event represents an opportunity to analyse the collective intelligence and knowledge banks of over 100 knowledge leaders, in one place. From keynote presentations and panel discussions to exclusive C-level research roundtables, we want to plot trends, opportunities and threats for the South African BPS&O sector and how the country can increase its market share of the global business process outsourcing industry," says Angus.
Apart from forward-looking knowledge leadership presentations by local and global industry leaders (including Peter Ryan, Lead Analyst from Ovum; Brendan van Staaden, CEO of Inter-Active Technologies; and HR trend strategist Graeme Codrington), C-level delegates will get the opportunity to participate in the following closed-door roundtable research discussions:
1. Human Capital Trends
1. SA BPS&O Leadership & Global Competition
On the second day of the event, there will also be sector-specific roundtable research discussions covering:
* Debt collection & legal process outsourcing
* Knowledge process outsourcing
* IT outsourcing
* Finance & accounting outsourcing
* E-billing & e-transpromo
* CRM & marketing
* Mobile marketing
* Social media & contact centres
The insights gathered from knowledge leaders will be represented in the 2014 Knowledge Executive Business & Market Insights Report for BPS&O, Contact Centres, Marketing & Social Businesses, which will be released in March 2014.