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eBook: The CIO agenda – key issues in 2021


Johannesburg, 28 Jan 2021

The Hackett Group’s 2021 Key Issues Study reveals a slate of IT priorities that add up to an aggressive and accelerated transformation agenda. The IT function’s top 10 key issues collectively represent profound changes that affect operating and service delivery models, talent mix and sourcing options. 

The challenges of the current environment, however, also present IT organisations with their best opportunity in memory to step up as a strategic partner to the business. IT has a unique opportunity to guide stakeholders through a year of experimentation and adaptation to whatever will become the next normal business environment. Compared to IT’s top 10 priorities at the start of 2020, the 2021 ranking of key issues also shows an increased importance for aligning skills and talent with changing business needs and accelerating functional transformation.

While every one of the 10 priorities will occupy some portion of IT’s 2021 agenda, three will demand more effort than most because they require systemic and cultural change: act as a strategic advisor to the business, align skills and talent with changing business needs, and accelerate IT digital transformation.

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