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RPA: Automate work that no one wants to, or should do

Kirsten Doyle
By Kirsten Doyle, ITWeb contributor.
Johannesburg, 25 Sept 2018
RPA is a pipeline clarifier.
RPA is a pipeline clarifier.

RPA enables the automation of repetitive work that no one really wants to, or should do.

ITWeb Business Process Automation Summit 2018

Register now to attend the ITWeb Business Process Automation Summit 2018 at The Forum, Bryanston, on 22 November. Find out why once RPA is implemented, it allows people to focus on more interesting, and more revenue generating activities.

Once RPA is implemented, it allows people to focus on more interesting, and more revenue generating activities - tasks that truly need human intervention.

"For example, if you automate the population of a board report, you can then spend the time you save on the documentation on the actual analysis of the data," says Corné Janse van Rensburg, head of Business Enablement at WesBank.

Janse van Rensburg will be presenting a case study about the introduction of RPA in WesBank at the ITWeb Business Process Automation Summit 2018, to be held on 22 November at The Forum in Bryanston.

According to him, if a business approaches RPA correctly, it can use RPA training as a skills enhancement tool, allowing staff that would have been displaced to become the automation experts needed to drive this change within an organisation.

"The most obvious way a business can benefit from RPA is by automating processes which can impact production throughput, allowing processes to finish faster and the business to generate revenue more quickly. In addition, the process of customer onboarding could be done via automation," he adds.

It is important that RPA is integrated with the IT infrastructure as well as people and processes, notes Janse van Rensburg. If the concept of RPA isn't understood and bought into by IT, it will not work.

Delegates will hear about key lessons learned from WesBank's engagement with RPA, as it pertains to strategy, structure, processes, tools and product offerings.

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