Enghouse Interactive is pleased to announce the general availability of Presence Suite version 11.1

Presence Suite 11.1 incorporates new features and integrations with other products from the Enghouse Interactive portfolio.


Johannesburg, 15 Jan 2019
Read time 50sec

Enghouse Interactive announces today the availability of Presence Suite version 11.1. This new version is part of Enghouse Interactive's continuous evolution policy, which allows customers to implement new features gradually on their platforms.

The new version 11.1 includes numerous features to improve the management and performance of the contact centre, and extends its capability by integrating with other products available in the Enghouse Interactive portfolio that complement the functionalities offered by Presence Suite.

Specifically, this version includes integration with communications portal (CP), a self-service platform that provides advanced IVR capabilities, and integration with Quality Management Suite (QMS), a solution that delivers end-to-end quality management for the contact centres.

For more information, please get in contact with your local Enghouse Interactive office or authorised partner.

Enghouse Interactive

Enghouse Interactive (www.enghouseinteractive.es/en) delivers technology and expertise to maximise the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialler, knowledge management, IVR and call recording solutions that support any telephony environment, on-premises or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company's international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ENGH". Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists, including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at http://www.enghouseinteractive.es/en.

Editorial contacts
Enghouse Interactive - Presence Tiago Saraiva (+34) 93 10 10 300 Ext: 50060 tiago.saraiva@enghouse.com
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