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White paper: NICE Quality Central + Nexidia


Johannesburg, 22 Oct 2018
NICE Quality Central + Nexidia.
NICE Quality Central + Nexidia.

NICE Quality Central unifies fragmented, disconnected quality programs with different data sources into a single application that automates all omnichannel quality operations, from evaluation to feedback.

This white paper will explore how, when powered by Nexidia Analytics, a best-in-class text and speech analytics platform, Quality Central captures, sorts and scores 100% of agents' interactions on every channel for accurate performance metrics and results tracking.

Because all interactions are analysed, quality teams and supervisors can spend more time on targeted monitoring and coaching that will result in better outcomes for their business.

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