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From R81k to R17k! Euphoria Telecom's system helps a TVET college reduce its monthly telephone bill

High monthly telephone bills demystified through Euphoria Telecom's per extension budget facility.


Johannesburg, 26 Oct 2017

South African TVET colleges are technical vocational education and training colleges that prepare individuals for their career of choice.

Recently, Euphoria Telecom implemented its cloud-based business phone system at a TVET college with +/- 100 extensions. The college had been experiencing unusually high phone bills each month. Without the Euphoria system, these costs were difficult to source or control.

Using Euphoria Telecoms call analytics, a basic function of the Euphoria TMS (telephone management system) and Euphoria Telecoms reporting tools, it was a simple matter of investigating high caller usage from the reports and cross-referencing these calls to specific extensions.

The process itself took less than a week and presented the college with invaluable insight into where the high telephone costs were coming from.

To combat the problem, Euphoria Telecom implemented a "per extension budget facility" across all extensions at the college.

Per extension budget facility:

The per extension budget facility places limits on the rand value each employee is able to use, per month, week or day. Once the limit is reached, the employee submits a request for an increase to management. Increasing a call budget on a specific extension is a two-step process that takes less than a minute to complete.

The budget facility is an incredibly powerful tool for managers to ensure workforce productivity is optimal, placing control in the hands of the college in seconds.

The implementation of the tool has already changed employee behaviour, encouraging employees to be mindful about performing work tasks while adhering to company policy.

Call recordings are highly useful to management in the event of uncertainty about a particular call. The TMS allows managers to enter in a number and get all the call recordings for those calls in seconds. If the calls are considered legitimate, management then has all the information they need to make a decision to approve the request for an increase on that extension's call limit.

The positive effects have cascaded across the college, creating a more productive working environment and a workforce that is committed and efficient.

Financially, the college is saving tremendously on a monthly basis. Funds that can be directed towards better employee rewards systems or other areas of the college that urgently need capital for growth and development.

The college has seen a shift in employee behaviour and has a sense of relief, knowing all the information to make the right decisions pertaining to their business telephone usage are all a click of a button away in Euphoria Telecom's powerful TMS.

Watch this video for a comprehensive overview of the Euphoria Telecoms PBX system.

Euphoria Telecom's cloud-based business phone system.

Euphoria Telecom is a cloud-based business phone system, designed for the business who wants to take advantage of operational efficiencies, workforce productivity, enable workforce mobility and still have complete control over their system.

For more information, visit the Euphoria Web site.

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Editorial contacts

Shana Bayat
Euphoria Telecoms
(021) 200 0500
shana@euphoria.co.za