Speaker


Herman Singh

Herman Singh

Founder and CEO, Future Advisory

Herman is the founder and CEO of Future Advisory, a global professional advisory business and investment firm. He has been a strategy advisor for over 12 years to large blue chip firms and has been a Business School facilitator in parallel with his corporate life for over 20 years.

Herman was responsible for developing and growing the Digital business at MTN as the Group Chief Digital Officer. He led the teams that grew the Digital Business to over a Billion Dollars of revenue, was a director and responsible executive of the first African Unicorn (Jumia), built one of the largest Mobile Money implementations in the world with 50 Million clients and also led the team that created Africa’s largest music streaming solution what was the fifth largest in the world in terms of paying subscribers as well as the largest mobile gaming portal in Africa with over 7 million customers. He served on 8 boards for MTN including the JV with MMI in the insurance space (aYo). In some regions the digital business made up to 30% of total operator revenue. Herman served on the strategy advisory group of the GSMA, was the responsible executive for the investment in Travelstart (70% market share in ZA in the online travel business) and served on the board of MTN’s music subsidiary, Content Connect Africa.

Herman led the technical team involved in building MTN Banking, one of the world’s first JV’s between a Bank and a Telco. The project was completed in nine months and went on to win the Mastercard Global Award for product innovation. This was the very first large scale implementation of the Fundamo system and went on to form the basis for many implementations by them globally.

He has played a large role in developing ecosystems of smaller firms from content providers on the various portals to payment networks with merchants and agents. He has also led the new business incubator at the University of Cape Town and the African Entrepreneurship awards for start-ups at that institution. His engagement with partnerships with smaller firms has led to the creation of new business opportunities of hundreds of millions of dollars.

Herman was also at Vodacom SA where he held a position of Managing Executive: m-commerce for two years. Here he launched Vouchercloud which was the highest rated and most downloaded app in its first year in the market.

He was also previously the CEO of Beyond Payments (from 2007 to 2012), the Innovation and New Business Incubator in Standard Bank, the largest Bank in Africa. In his tenure he was instrumental in launching the fastest growing money transfer solution in the country, the first cashless card based Mastercard transit solution complete with on-card wallet, the first bank shop network of over 8000 outlets providing banking services from small scale retail outlets and the first integration of an e-currency into a social media network together with full m-commerce and wallet capability.

In his first years at Standard Bank (from 2000 to 2012 ) Herman drove the launching of Internet Banking, mobile banking, prepaid airtime sales online, ecommerce payment solutions and the rollout of EMV capability onto ATM’s and Point of sales machines. Herman has helped shaped the banks payments strategy and roadmap for both open and closed loop payment solutions and has also helped advise the bank on strategic capabilities and even negotiated major payment transactions including M and A deals involving the acquisition of payment firms. Herman sat on the Payments Board of the Bank and also was a director of Eccentricswitch, a Bank subsidiary involved in payment processing for large retailers in South Africa.

He was previously the Divisional Managing Director of the Industry Division within the Siemens Company for over four Years (1996 - 2000) and was responsible for 14 countries in Southern Africa. This is the second largest division of the group in the country. His division was responsible for the supply of industrial product, service and projects to the mining and materials handling industries amongst others.

Herman Singh will be speaking on the following topic:

09:10
KEYNOTE: Are you ready to automate your business processes? And if so, have you considered the consequences – good and bad?

As digitisation is the new way to gain strides and become more competitive, companies are rethinking the way they are doing business, running their operation and serving customers. Key insights for this session will be:

  • Understanding the broader business and technology market forces behind the drive to digitise and automate business processes;
  • Assessing the landscape of new technologies that are changing the face of business process management (BPM), eg, robotic process automation, chatbots, machine learning, etc.;
  • How CIOs and process leaders can be more holistic in their approach to improving business processes; and
  • Aligning business strategy with innovation initiatives to ensure streamlined digital processes.

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