Speaker

Kevin Hall, National sales manager, Elingo

Kevin Hall

National sales manager, Elingo

Kevin Hall is responsible for C-level engagement and is equipped with expertise and product knowledge to help clients identify their call centre and BPA needs, and then match these with the most effective solution.

From his base in Johannesburg, Gauteng, Hall deals with decision-makers directly. He covers the entire spectrum of the Elingo solution, with specific attention to its value proposition, which is to offer the flexibility of cloud, on-premises or a hybrid solution, delivering comprehensive business IP telephony and unified communications. Hall has extensive experience in several key areas of technology development and application, including: outbound sales, debt collections, strategic analysis, call centre optimisation, cloud structural enhancement to business process, effective call centre management, call centres, process management, WFM, gamification and customer experience.

Prior to his role at Elingo, Hall held senior positions at 1Stream, Intuate Group and RealConnect.

Kevin Hall will be speaking on the following topic:

16:05
TECHNOLOGY AND TRENDS
On-Demand Cloud computing models unwrapped

We all know about the Amazon use case, as the client required granular processing, storage, and other graphics capacity, the cloud makes this available at the click of a button. These services are then billed monthly on a pay per use model, based on how granular you would like your services to be. We all know cloud is based on an attempt to give you the ability to tailor your consumption model based on your needs.
When does this stop making sense?

How do you choose a model that works for you?

  • Hybrid sometimes feels the worst of both worlds
  • Public is not always as secure as they tell
  • Private is simply that, private, so what's the point, just use your own datacentre
  • The attendees will understand the different viewpoints of cloud consumption models
  • The need for proper integrations conversations, with a partner that understands how to integrate
  • Realise that cloud is no longer a decision people are thinking about, it's more about understanding how cloud fits into their whole business environment, and to mitigate the perceived risks

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