The non-profit plans to add more pilots to its blood delivery drone programme, once the test phase is successfully completed.
Companies have to get their priorities right when designing a product by focusing on creating a concise customer experience strategy, says Nihilent’s Deepak Prabhu.
Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting.
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Nihilent is a global consulting and services company using design thinking approach to problem-solving and integrated change management. Nihilent’s comprehensive range of expertise in process and technology enables customers to achieve new heights of business performance. Nihilent has major presence in South Africa, India, USA, UK, and Australia. Nihilent offers Design Thinking led Business, Digital, Data Science, Analytics, Technology and Platform Transformation Services.
See more at: www.nihilent.com.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
See more at: http://www.genesys.com.
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premise or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
See more at: www.enghouse.com.
FinChatBot develops bespoke Artificial Intelligence-powered chatbots to help financial service providers acquire and retain customers, while reducing operating costs. The smart chatbots enable clients to customise and automate important customer interactions including quotes, sales conversions, debt collection, customer service, claims, FICA/RICA and more.
Please visit: finchatbot.com.
We are an Information Technology (IT) company that focuses on information and computing technology solutions. We pride ourselves on providing exceptional services to our clients through enterprise and solution architecture, information system assurance, and consulting.
For more information, please visit www.qinfo.co.za
In Middle East and Africa, Dimension Data is a $1,3 billion African born systems integrator and managed services provider that designs, manages, and optimises today’s evolving technology environments to enable its clients to leverage data in a digital age. Founded in 1983, and headquartered in Johannesburg, we are a proud member of the NTT Group, one of the world’s leading information communication technology (ICT) companies, comprising a group of global technology companies. Employing over 15 000 employees across 15 countries on three continents, we invest heavily in innovation to bring together the world’s best technologies, from consulting, technical and support services to a fully managed service, to our global client base.From 1 July 2019, Dimension Data’s global business is now fully integrated with NTT Communications, NTT Security and 25 other companies to form a new global operating company, branded NTT. In Middle East and Africa, Dimension Data remains an independently branded affiliate of the NTT Group and retains the Dimension Data brand.
For more information, please visit www.dimensiondata.com