Discover what drives customers across Africa to choose their banks
A groundbreaking new ethnographic global study has uncovered how people around the world really feel about money, and the relationship they would like to have with their financial institutions. For the first time, ordinary consumers outline their financial hopes and aspirations, putting them into pictures to explain what financial empowerment means to them.
Finastra, in partnership with ITWeb, invites you to this high-level executive retail banking roundtable discussion to discover the global and regional findings of the Journey to Financial Empowerment study. Learn what factors were identified as key enablers leading customers to foster a good relationship with their banks and optimise their own finances and discover what financial empowerment means to real people. Hear what role digital technologies play in overall customer satisfaction, and why poor digital deployment can actually alienate customers.
Reserve your complimentary seat and engage with other retail banking decision makers from across the continent to discover the findings and discuss the new emerging roles for traditional banks and challenger banks; and how to meet changing consumer expectations of personalisation, knowledge, control and freedom in banking.
Get first access
to the groundbreaking Journey to Financial Empowerment report
Discover
why ordinary people cite factors other than wealth as their top financial goals
Learn
how customers view various banks, and what alienates them from banks
Discuss
how to meet changing needs and assist customers on their journey to financial empowerment
Agenda
Real people and their banks: the findings of the groundbreaking Journey To Financial Empowerment research study
Idrees Kolabhai, Transaction Services Business Leader, Finastra
Mary Connor, Retail Banking Product Management, Finastra
Paula Zuccotti, Designer, ethnographer, trends forecaster and visual artist
Roundtable Discussion
James Francis, Writer and Brainstorm Contributor
Idrees Kolabhai, Transaction Services Business Leader, Finastra
Mary Connor, Retail Banking Product Management, Finastra
Paula Zuccotti, Designer, ethnographer, trends forecaster and visual artist
About Finastra
Finastra is building an open platform that accelerates collaboration and innovation in financial services, creating better experiences for people, businesses and communities. Supported by the broadest and deepest portfolio of financial services software, Finastra delivers this vitally important technology to financial institutions of all sizes across the globe, including 90 of the world’s top100 banks. Our open architecture approach brings together a number of partners and innovators.
Together we are leading the way in which applications are written, deployed and consumed in financial services to evolve with the changing needs of customers.
Learn more at: www.finastra.com
