Speaker

Simon Wright

Product marketing director, Genesys

Simon Wright, product marketing director, Genesys

Simon Wright will be speaking on the following topic:

14:40
The future of AI in Contact Centers

Combining the human element and machine learning to enhance the customer journey is what Blended AI does. Meet Kate, customer experience artificial intelligence (AI) from Genesys. Kate brings together AI, adaptive learning, bots, cognitive computing, and other Genesys automation technologies. With Kate, you can deliver proactive and predictive experiences, personalized for customer journeys. Join this session for a deep dive in the future of AI and augmented reality in Contact Centres!


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