Speaker

Merijn te Booij

CMO, Genesys

Merijn te Booij, CMO, Genesys

Merijn te Booij will be speaking on the following topic:

10:00
Keynote Address The CX Singularity

In the last 5 decades technology has grown and impacted our industry in many ways. Good and bad examples and it has created acronyms and paradigms most of the CX experts have become very accustomed to. In the next 5 years we expect technology to advance quicker than in the last 50 and current believes to lose value quickly. If technology is heading for a state of singularity 30 years from now, has CS already reach that level and is time to let go of the old and introduce the new?


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