Speaker

Chris Woodward

CEO of Anana

Chris is co-founder and CEO of Anana Ltd, a company at the leading edge of CX technology, that has been active and innovative in the Customer Engagement solutions industry for the last 18 years. Besides his entrepreneurial flair, Chris has more skills than he lets on and as such keeps a close eye on business to technical mapping and organizational program delivery. Chris has instilled a company ethos of getting the job done in the Anana Way… “Exceed customer expectations through solid execution and delivery, then success will look after itself.”

Chris Woodward will be speaking on the following topic:

14:05
Platinum Sponsor Address Marks and Spencer – Our Artificial Intelligence Journey

We are happy to hear from this year’s platinum sponsor, Anana, on how together with their customer, Marks and Spencer, they recognised the need for a virtual assistant, recommended the solution, identified the use-cases, tightly integrated it with Genesys and created the right operational model. Plus, of course, the results! Anana will also demonstrate some new and exciting innovation.


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