Speaker

Jody Roberts

Sr Solutions Consultant at Genesys

Jody Roberts

Jody is a young and vibrant IT professional who has worked in the industry for over 15 years. He is skilled across multiple disciplines yet has found his niche in the customer experience sphere. Having spent many years working with some of South Africa’s top listed companies Jody’s business skills are well honed. Jody speaks 5 languages and within his current role is responsible for ensuring business visions are aligned to technological innovations. He is a fast paced, lateral thinking, competent individual who strives to provide tailor made solutions for any business which puts customer satisfaction first.

Jody Roberts will be speaking on the following topic:

15:15
PureCloud

Customer service can be complex and customers demand agility. Connect with customers across channels to understand the context and manage the conversation efficiently. PureCloud is an innovative cloud platform running atop Amazon Web Services and has a comprehensive feature-set capable of delivering successful business outcomes for organizations of all types and sizes. Join this session to discover how PureCloud supports your customer engagement strategy.


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