Speaker

Sinomnqa Bodlani

Bodlani, manager, client experience, Allan Gray

Sinomnqa Bodlani

Sinomnqa (Nomi) Bodlani has spent the last 3.5 years leading the Client Experience strategy for Allan Gray’s Retail Client Service business. This has culminated with her leading the execution of this transformational omnichannel solution strategy.

Sinomnqa Bodlani will be speaking on the following topic:

11:30
The Happy Path: Where CX and UX meet

Allan Gray is Africa’s largest privately-owned and independent investment management company. They have recently embarked on a transformational journey that is aimed at driving excellence in Customer Experience (CX) through an enhanced User Experience (UX) for their servicing Consultants in the Allan Gray Client Service Centre. This presentation will cover how Allan Gray have developed an innovative Omnichannel servicing platform that makes use of Genesys Workspace Desktop Edition as a replacement for their CRM front-end. The solution has been engineered in a client-centric fashion with two key stakeholders in mind for every process constructed: The client and the servicing consultant.


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