Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Visit
www.genesys.com
Networker, researcher and strategist, Mark Angus is the CEO and managing editor of Knowledge Executive, a Pan African-to-global research and media firm. Knowledge Executive has been operating in the media and research sector for 25 years.
Since its inception in 1993, Mark has overseen the publication of magazines such as PC World Zimbabwe, PC World Southern Africa, Knowledge Executive Business Process Outsourcing (BPO) Journal, Microsoft Africa Magazine and IBM Africa Magazine. The company has also published commissioned research reports on behalf of the International Data Corporation (IDC), IBM for East, West and Southern Africa, Innovation Group, Servest, AdCorp, Genesys and BPeSA.
Mark has directed the creation and production of various syndicated qualitative surveys and quantitative reports, including the 2017-2018 Finance & Accounting Outsourcing Market Intelligence Survey, the 2018 Human Resource Outsourcing & Employee Experience Market Intelligence Survey and the 2015-2016 Knowledge Executive Business & Market Insights for BPO, Contact Centres, Marketing & Social Businesses.
Mark has presented as a strategist, editor, researcher and futurist at many global conferences and events, including for organisations such as the IDC, the Luxury Marketing Council, Marketing Mix, Customer Experience World and IBM. He has also moderated and event managed (with his team) global webinars and events for organisations such as Deloitte, Dimension Data, Innovation Group, SPi CRM, Calabrio, WNS and Ryan Strategic Advisory.
In addition to his background in publishing and marketing, Mark has extensive experience and qualifications in journalism, market research, digital and content marketing, and mass media communications. He is a published author of children’s books, with a fictional children’s series currently under review.
Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.
See more at: http://www.genesys.com.
Anana
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Combining world-class ICT solutions with local knowledge and expertise, Elingo delivers on your customer engagement and enterprise communications needs, irrespective of company size or industry sector. Harness the power of digital today and embrace a seamless connected experience with Elingo.
See more at: www.headsetsolutions.co.za.
Bytes
Combining world-class ICT solutions with local knowledge and expertise, Elingo delivers on your customer engagement and enterprise communications needs, irrespective of company size or industry sector. Harness the power of digital today and embrace a seamless connected experience with Elingo.
See more at: www.bytes.co.za.
