Siegfried Schallenműller

GM Customer Experience, Europe, Dimension Data

As General Manager for Customer Experience in Europe, Siegfried Schallenmüller is responsible for the strategic development of the European business of Dimension Data around digital customer experience solutions. He has been working with major integrators for more than 20 years in the industry driving e-commerce and digital customer interaction solutions. Recently the integration of IoT and messaging as part of integrated automated journeys have become a focus area as well as Artificial Intelligence fueling Hyper-Personalization to drive a new class of consumer experiences. Siegfried is also co-author of Dimension Data’s 2017 Benchmark report – a global study on trends in CX (www.dimensiondatacx.com).

Siegfried Schallenműller will be speaking on the following topic:

14:05

Agile CX: Re-invent Customer Service Excellence in the Digital Age

Digitalization has shifted power has to the consumer and excellence in CX becomes a key competitive battle field. It is no more just about a superior omni-channelexperience but managing an end-to-end journey proactively and re-actively across the capabilities of your organization and your partner-eco-system. Discuss in this how IoT, Artificial Intelligence and Hyper-personalisation make you win the battle for transformative customer experiences in your industry. Join this session for examples and demos exploring how connected cloud services give you a compelling advantage in driving an agile approach to deliver a new class of CX.