Amanda Halpin

EMEA business development manager , Genesys

Speaking honestly, I will admit that I didn't know what I wanted to do after completing my undergraduate degree. While a lot of my peers pursued a career in Accounting and Finance, I knew that path wasn't for me. There were two main factors that contributed to my decision in developing a career in selling technology. Early on in my career I joined the Marketing Solutions team at Google which gave me the opportunity to consult SME’s on their digital marketing strategies. Within a few months, my clients were reporting business growth as a result of the digital strategies I had consulted them on. I had witnessed technology positively impacting the economy at a time when the global recession was at its worst!My desire to work in tech was reinforced during my Masters in Strategic Management in DIT, where I took a module in Innovation and Technology. Studying the impact of innovations in technology on society really resonated with me and I knew that I wanted to be a part of it. More recently, borne from my own frustrations of bad customer experiences throughout the years, my decision to work with Altocloud was motivated by a desire to scale out a technology that removes the unnecessary frustration felt when one needs to engage with a service provider or organisation.In an average month, I spend my time demoing Altocloud’s software to prospective customers, meeting existing customers to discuss their strategy, onboarding new clients, attending industry events and participating in conferences (at our demo stand or presenting on stage). Travel is a big part of my schedule as my prospective and current clients are based all over Europe.I am a big fan of internships as this helped me greatly at the start of her career. Working in STEM doesn't have to involve product development - you can also be an integral part of it by pursuing a career that markets or sells technology.

Amanda Halpin will be speaking on the following topic:

14:05

How do you wrap personas, behaviours & predictions into your customer's journey? With blended AI of course!

How Do You Wrap Personas, Behaviors & Predictions Into Your Customer’s Journey? With Blended AI, of course! Create smarter agents, get happier customers, and see better outcomes by integrating your contact centre with marketing solutions (Salesforce, Marketo, Hubspot) and AI. In this session you will see what customers are doing before, during and after their interaction, notify reps about important visitors and their behaviours, act automatically to engage buying interest or need for support and predict how, when and with whom to engage needs, interests and goals.Learn more about our latest acquisition, AltoCloud, and how AI can show exactly what’s going on with your customer’s digital behaviour, with context behind each step of their journey.