Genesys' inaugural G-Summit Johannesburg focused on the latest CX trends and the impact of AI, IoT and mixed reality.
Artificial intelligence, the Internet of things and mixed reality are shaping the future of customer experience, says Merijn te Booij, CMO of Genesys.
Discover the trends and challenges of CX in the digital era at the Genesys G-Summit, in Johannesburg, on 17 July.
ITWeb Events spoke to Deon Scheepers, Genesys, about the challenges and future of CX.
The survey analyses cloud contact centre trends, forecasts and predictions across five African countries.
The company has confirmed its gold sponsorship of G-Summit Johannesburg 2018, the digital transformation event for Genesys customers and partners.
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.
See more at: http://www.genesys.com.
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Combining world-class ICT solutions with local knowledge and expertise, Elingo delivers on your customer engagement and enterprise communications needs, irrespective of company size or industry sector. Harness the power of digital today and embrace a seamless connected experience with Elingo.
See more at: www.geniianalytics.com.
Combining world-class ICT solutions with local knowledge and expertise, Elingo delivers on your customer engagement and enterprise communications needs, irrespective of company size or industry sector. Harness the power of digital today and embrace a seamless connected experience with Elingo.
See more at: www.headsetsolutions.co.za.
Combining world-class ICT solutions with local knowledge and expertise, Elingo delivers on your customer engagement and enterprise communications needs, irrespective of company size or industry sector. Harness the power of digital today and embrace a seamless connected experience with Elingo.
See more at: www.bytes.co.za.