Thought Leader


Every year, Genesys delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment on any channel, while also improving employee experiences.

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FinChatBot is the South African leader and expert in Conversational AI Solutions for the Financial Services Industry. Founded to address the increasing inefficiency, saturation and expense of call centers, its vision is to positively transform people's lives by ingeniously digitalising and guiding customer experiences.

Currently serving some of the largest financial services businesses in South Africa, its customer-centric Conversational AI Solutions help clients generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. FinChatBot helps digitalise, guide and continually optimise important customer interactions including customer acquisition and customer care.

FinChatBot's custom-built technology enables fast development and seamless integration with various operating systems, third party providers, and messaging channels (e.g. websites, In-App, Facebook, WhatsApp, Twitter, etc.). FinChatBot combines industry-leading technology, deep expertise, and proprietary BI dashboards for unsurpassed performance and results.

If you would like to learn more about FinChatBot and how we can help your business, contact us at

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