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ITWeb Events

Driving customer-centric
digital transformation


28 & 29 September 2022 | Conference & Training

South Africa’s premier conference for CX specialists and solutions providers

The accelerated rate at which digital transformation has occurred in the last 18 or so months has seen a lot of organisations becoming digital-first enterprises. This transformation has necessitated a fundamental shift from the traditional product-centric strategy to a more customer-centric one. It is crucial that when mapping its digital transformation journey, an organisation should landmark each aspect with important customer touchpoints and the endgame should have the customer in mind as today’s customers are more vocal and more empowered by the same digital transformation. This puts vendors in the unique position to offer their solutions to a market hungry for innovation and new products.

At the ITWeb CX Summit 2022 we will be examining how organisations can digitally transform with the customer in mind, as well as why and how customer experience should form an essential element of every organisation’s digital transformation journey. Industry thought leaders will discuss how to incorporate technology that drives better customer experiences, and how to develop products and services with the customer in mind.

To stay ahead of digital transformation and the constantly changing needs of the digital customer, make sure you reserve your seat at the CX event for South Africa.

Keynote Speaker

As a solution provider in this industry space, this is a key opportunity for you to build-up a decision maker and influencer leads list as well as to deliver your thought leadership message on the agenda. Our audience are hungry to know more about the disrupting technologies on offer in the Customer Experience industry. ITWeb CX Summit 2022 provides you with the ideal campaign and platform to network with these decision makers.

Don’t miss out on this annual opportunity to partner with southern Africa’s leading media company for the ICT industry and join us to not only showcase your technologies, services and solutions at your display stand but also to deliver your message on the agenda and help attendees change and shape the way customers are being served.

for a breakdown of opportunities available to suit your marketing budget.

80+ live attendees

15+ Expert Speakers

10+ Sponsors

Silver Sponsor

With 50+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back-office operations, and an array of productivity and collaboration tools, Zoho Corporation is one of the world’s most prolific software companies.

Zoho is privately held and profitable with more than 9,000 employees. It is headquartered in Austin, Texas, with international headquarters in Chennai, India. Additional offices are in the United States, India, Japan, China, Singapore, Mexico, Australia, the Netherlands, and the United Arab Emirates.

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. More than 60 million users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself.

For more information, please visit www.zoho.com