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About

Agenda

Opportunities

Venue

ITWeb Events

Call for papers

KEY DATES

Conference: 28 September 2022

SUBMISSION DEADLINES

Submission open 20 June 2022
Submission close 18 July 2022

CALL FOR PAPERS – SUBMISSION

Presentation draft deadline 04 July 2022
Presentation deadline 18 July 2022

WHO CAN SUBMIT?

Anyone who is an expert in customer experience, has practical knowledge to share about digitally transforming a business with the customer in mind, or has a product-independent case study to showcase. Please also read the guidelines below before submitting your proposal.

WHAT SHOULD YOUR SUBMISSION LOOK LIKE:
  • Talk title
  • Short synopsis
  • Two to three take-away benefits for delegates attending
  • Short bio of the presenter
  • Hi-res colour head-and-shoulders photo (min 300 DPI)

Please send your submission to Ntando Sibanda, ntando@itweb.co.za

For our 2022 event, we are looking for presenters and panellists on the following topics:

  • Everything customer
  • Customer journey mapping
  • Customer trust
  • Generation Z
  • Customer loyalty
  • Digital engagement channels
  • Digital experience platforms
  • Conversational platforms
  • CX ecosystems
  • Multi-experience
  • Seamless omni-channels

  • Integrated touchpoints
  • Chatbots and virtual assistants
  • CX automation with IoT
  • CX and Cloud
  • Contactless and self-services
  • Voice of the customer
  • AI
  • Machine Learning
  • Service design/design thinking
  • CX strategy and vision

  • Employee experience
  • CX Culture
  • Board buy-ins
  • Privacy
  • Customer engagement
  • 360 view of the customer
  • Actionable insights
  • Customer analytics

Guidelines

Speakers are encouraged to focus on case studies and the practical application of the subject rather than theory.

Presentations should be content-rich and content should be up to date and relevant to the target audience. A breakdown of expected job titles and industry sectors can be provided on request.