With over a decade of experience in IT Service and Operations Management and providing Customer-Centric Services, Dhesigan is highly skilled in defining and executing various strategies for establishing and managing platforms and service delivery across multiple geographies, technology partners, and time zones to various global partners.

As a process owner and champion for various IT Practices/Functions and Customer Service Delivery at Vitality Global, including Incident Management and Monitoring, Application Maintenance and Support, Problem Management, DevOps and Database Operations, he plays a pivotal role in overseeing day-to-day operations, driving continuous improvement initiatives and the definition and execution of strategies across cross-functional teams for implementing and managing technologies and products. A key enabler for this was leveraging various cloud-based tools and technologies including IT Service Management, IT Operations Management, Customer Service Management and Strategic Portfolio Management Platforms.