Customer Service of the Future
How to stay ahead in the age of immediacy
Date: 16 August, 2022
This is an online event
Companies that perform better know their customers better.
Customers’ expectations have changed. Covid and smart delivery management made customers the
centre – goods meet them where they are – at home, in their cars and in 60 minutes or less.
Heightened customer expectations with increased competition means that every company needs to do
But this isn’t as easy as it sounds.
Technologies go wrong and often legacy systems make implementing new technology difficult.
In this webinar, AWS, Salesforce and Synthesis share their tools to overcome obstacles and
transform your customer experiences, including Amazon Connect, Salesforce Service Cloud,
real-time telemetry and smart chatbots.