Faxing over IP networks

Although analogue is still the preferred method of faxing, fax over IP is now possible, as long as the network is configured appropriately, says Cheryl Otstott from Altron Bytes Document Solutions.

Johannesburg, 30 Jan 2020
Read time 2min 00sec

Fax over IP: I never thought I would see it, but here we are. It is possible to fax over IP. We used to be able to fax only from an analogue phone line. 

Landlines were the only way to send a fax, but now not only can you fax from your computer, you can also fax over IP or VOIP, FOIP and FOVOIP. All of these methods of faxing have possible challenges and may not be as reliable as the tried-and-tested analogue phone line. 

Fax transmissions using IP are sent in packets of data. As the packets move through the network, there can be impairments that can affect some, all, or none of the packets at any given time. For example, packet delay is almost unavoidable. Packet delay is the amount of delay encountered by the packets and is dependent on the length of the path on the network and the congestion of the network from other traffic. 

There can also be packet loss, where the packets cannot be fully recombined on the other end of the transmission. 

Packet jitter is the other possible issue with faxing over an IP network. Jitter is a variation in the delay between packets, and if severe, can cause failure of the transmission. 

customer tip has been developed to offer information on faxing over IP. The document is geared towards the network administrators or service providers to help with configuring settings within an IP network that will be providing telephony service for the Xerox fax device. Remember that some printers will require a fax kit if the option is not built into the system, and not all printers will have faxing capabilities. Refer to the specifications of your printer to see if faxing is available. 

Please review the customer tip and share with the professionals who will be setting up the network to work with the printer. Additional information on faxing is found online in the support pages for your printer and in the documentation also found on the support pages. Although analogue is still the preferred method of faxing, fax over IP is now a possibility, as long as the network is configured appropriately.    

Bytes Document Solutions

Altron Bytes Document Solutions (BDS) is Africa's leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE-listed Allied Electronics Corporation (Altron). http://bytesdocumentsolutions.co.za

Xerox Corporation

Xerox Corporation is a technology leader that innovates the way the world communicates, connects and works. We understand what’s at the heart of sharing information – and all of the forms it can take. We embrace the integration of paper and digital, the increasing requirement for mobility, and the need for seamless integration between work and personal worlds. Every day, our innovative print technologies and intelligent work solutions help people communicate and work better. Discover more at www.xerox.com and follow us on Twitter at @Xerox.

Editorial contacts
Altron Bytes Document Solutions Tanya Moodley (011) 928 9111 Tanya.moodley@bdsol.co.za